Scheduling & Service

Q: What are your service hours? A: We're open [your hours, e.g., Monday-Friday 8AM-6PM, Saturday 9AM-3PM]. We also offer 24/7 emergency service - call 772-249-2677 anytime.

Q: How quickly can you get to me? A: For routine service, we typically schedule within [timeframe]. For emergencies, we strive to respond within [timeframe]. Same-day service is often available.

Q: Do you charge for estimates? A: We provide free estimates for system replacements and installations. Diagnostic visits have a service call fee that is waived if you proceed with the recommended repair.

Q: What areas do you service? A: We proudly serve [list your service area/counties].

Pricing & Payment

Q: How much will my repair cost? A: Every situation is unique. Our technician will diagnose the issue and provide a clear, upfront price before any work begins - no surprises.

Q: What payment methods do you accept? A: We accept cash, checks, all major credit cards (Visa, MasterCard, Discover, American Express), and offer financing options for qualifying customers.

Q: Do you offer financing? A: Yes! We partner with [financing company] to offer flexible payment plans. Ask us about current promotions and financing options.

Q: Do you offer senior or military discounts? A: [Yes, we offer X% discount / Check our current promotions page / Contact us for current offers].

System Maintenance

Q: How often should I have my HVAC system serviced? A: We recommend professional maintenance twice a year - once in spring before cooling season and once in fall before heating season.

Q: What's included in a maintenance visit? A: Our comprehensive tune-up includes [list key items: filter check/change, coil cleaning, refrigerant level check, electrical connections inspection, thermostat calibration, etc.].

Q: How often should I change my air filter? A: Generally every 1-3 months, depending on filter type, pets, allergies, and usage. Check it monthly and replace when it looks dirty.

Q: Do you offer maintenance plans? A: Yes! Our maintenance plans include [benefits: priority scheduling, discounts on repairs, annual tune-ups, etc.]. Call us at 772-249-2677 for details.

Repairs & Replacements

Q: Should I repair or replace my HVAC system? A: If your system is over 10-15 years old, requires frequent repairs, or repair costs exceed 50% of replacement value, replacement is often more cost-effective. We'll give you honest recommendations.

Q: How long does an HVAC installation take? A: Most residential installations are completed in 1-2 days, depending on system complexity and any necessary modifications.

Q: What brands do you install? A: We install and service all major brands including [list your preferred brands]. We'll help you choose the right system for your needs and budget.

Q: Do you warranty your work? A: Yes! All our installations come with [your warranty terms], and repairs are guaranteed for [timeframe]. Manufacturer warranties also apply to equipment.

Emergency Service

Q: What constitutes an HVAC emergency? A: No cooling during extreme heat, no heat in freezing weather, gas leaks, burning smells, or complete system failure. Call us immediately at 772-249-2677.

Q: Do you charge extra for emergency service? A: Emergency service rates apply for after-hours, weekend, and holiday calls. We'll always inform you of the cost before dispatching a technician.

Technical Questions

Q: Why is my AC running but not cooling? A: Common causes include dirty filters, low refrigerant, frozen coils, or thermostat issues. Schedule a diagnostic appointment for an accurate diagnosis.

Q: Why is my energy bill so high? A: This could indicate an inefficient system, leaky ductwork, poor insulation, incorrect thermostat settings, or a system in need of maintenance.

Q: What size AC unit do I need? A: Proper sizing depends on square footage, insulation, windows, climate, and other factors. Our technicians perform load calculations to determine the right size for your home.

Q: How can I improve my indoor air quality? A: Options include upgraded filters, air purifiers, UV lights, humidifiers/dehumidifiers, and regular duct cleaning. We can assess your specific needs.

About Our Company

Q: Are your technicians licensed and insured? A: Yes! All our technicians are fully licensed, insured, and background-checked. We're also [any certifications: EPA certified, NATE certified, etc.].

Q: Do I need to be home during service? A: For repairs and maintenance, yes, so we can discuss findings and recommendations. For installations, we'll coordinate the best schedule with you.

Q: How do I prepare for a service visit? A: Ensure clear access to your indoor and outdoor units, secure pets, and note any specific concerns to share with your technician.

Still have questions? Call us at 772-249-2677 or email nick@floridiancooling.com. We're here to help!